My Internet fax blog is the product of 20 years' telecom experience and writing a best-selling book. The goal of my fax blog is to help you better understand the new "Online Faxing" landscape. As you will learn, global publishing companies dominate the market and generate mega dollars for themselves by writing self-serving fax reviews that push naive consumers to the fax services offering the highest commissions. However, to best help you make an informed purchase decision, I've combined "actual user ratings" from multiple sources and listed the fax companies with an "A+" Better Business Bureau rating. I also include these industry facts to help educate you:
October 23, 2014 — BBB reports that J2 Could Services has an "F" rating with 380 complaints.
December 7, 1011 — j2 Global Communications changed its name to J2 Cloud Services. J2 acquisitions include: eFax, MyFax, SmartFax, Metrofax, jFax, jConnect, Venali, Callwave, FaxWave, Send2Fax, Rapidfax, Trustfax, Mijanda, Fax.com, FaxMicro and Packetel.
API Problems: It's been reported that shortly after MetroFax and MyFax were acquired by J2, APIs stopped working. If you need immediate help with API support, please call me at 800-862-4242.
RingCentral Price Changes
October 20, 2014 — RingCentral discontinued its two specials: $6.59 (500 pages) and $7.11 (700 pages). It now costs $9.99 month to month for the 500-page plan. By paying $95.88 annually, the price drops to $7.99.
RingCentral now offers an amazing 10,000 page plan at $39.99 a month which you may order by calling Corporate Sales at (800) 591-4049.
Always Read the Fine Print
Two popular "Review Sites" Top10Reviews, owned by Purch, Inc. an American online publishing company, and Israel-based Natural Intelligence which owns Top10BestOnlineFax list annual plan prices. In other words, you must pay for an entire year; otherwise, the actual price you'll pay is significantly higher. Here are a few things to watch for:
RingCentral costs $9.99 month to month for 500 pages; however, if you don't read the fine print and go with the default $7.99 plan, your credit card will be charged $95.88 for an anuual plan. Wow! That could be an unwelcome surprise, don't you think?
RingCentral discontinued its 700 page plan, but as of late October Top10Reviews still had not updated its site; hence, RingCentral seemingly appears as the best deal.- view screen shot
Top10BestOnlineFax: Communciation Problems?
Is Israel-based Natural Intelligence which owns Top10BestOnlineFax simply writing unclear reviews? I'm very confused about this one. Here's what I uncovered when I followed the money:
OnlineFaxes, owned by ResellFax, offers 500 pages at $7.99 month to month (see link to pricing page below). And if you want a toll-free fax number, it will cost you an extra $1.00, bringing the cost to a whopping $8.99 month to month. This price is a far cry from the $2.99 customers were lead to believe they would pay. Assuming you pay $59.88 annually, it's possible to get the base price down to $4.99, which is still higher than $2.99. Moreover, after I made consumers aware of a 1,000 page error, they changed it to 500 pages. They were pushing consumers to sign up for a $19.99 plan advertised as a $2.99 plan. I guess you won't know the true price until you sign up and get your first bill... Ouch!!!
Keep reading because the story gets even more interesting...
ResellFax: The New Kid on the Block
Manila-based ResellFax, which owns Top10OnlineFaxServices.com, ranks its own brands in the top three positions — OnlineFaxes, Fax87, FaxVision.
ResellerRatings, a third-party rating site, gives OnlineFaxes only 1 star. Read recent posting "My recommendation, if you do any sort of faxes save the disaster and pick another service."
OnlineFaxes unmistakably advertises $2.99 for 500 pages on its homepage; however, its pricing page lists the price at $7.99 month to month or $4.99 when paying $59.88 a year. It also charges $1.00 extra for toll-free numbers. So what is the true price consumers have to pay? -view screen shot.
Moreover, OnlineFaxes advertises 500 pages at $2.99 with no contract. Isn't paying annually a one-year contract? What am I missing here?
June 22, 2012 — The BBB recognized a pattern of complaints from consumers regarding billing and service issues with "C" rated Fax87. Consumers claim after signing up for services with Fax87 and making a payment, the company does not follow through with its services. Consumers further allege after cancelling their service, the company continues to charge monthly fees without authorization. -read BBB report.
Who Wrote the Customer Reviews?
September 20, 2014 — To confirm the legitimacy of the high number of "customer votes" found on Top10BestOnlineFax.com, I contacted three fax services reviewed on its site. Not surprising, I was told that none of the 12,000+ votes nor any reviews written by so-called real customers could be verified.
A Message From David Berger
If you feel my fax blog is a valuable resource, please return here (a2.com) and use my links to sign up to a fax service. The proceeds help keep this fax blog running, which in turn keeps you informed. At the very least, I'd appreciate your letting Google know you value my page by clicking on g+1.
"David, I appreciate the time you spent with me on the telephone and the HIPAA information you shared with me. You're a tremendous resource!" - Van Ta, LifeBridge Health
Why I like it: SRFax embeds a JPG image of the fax in emails, so there's no need to save attachments in order to view faxes. SRFax is very customer friendly, and it offers the longest free fax trial in the industry — 60 days! If you use the link provided, you can get 20% off SRFax's 500 Plan. At $7.95 per month, it's a great deal, but you can get it down to $7.35 by paying annually. Another good value is SRFax's $6.95 monthly plan with 200 minutes and a 60-Day Free Trial. Its $3.29 plan includes 25 fax page a month, which is great for casual fax users. A wide range of corporate plans are also available with up to 9 email users. Overage pages are only 6¢ each within the USA, Canada and Hawaii. SRFax's international rates are competitive. You can fax to over sixty countries at only 5¢ a page. For those needing a toll-free fax number, SRFax is a good choice because it does not charge extra fees for them. Faxes may be stored online indefinitely. You can also set up a list of blocked calls that you will not be charged to you. I found customer support to be excellent, which is available on weekdays from 9 to 5, Pacific Standard Time
Who should use SRFax: SRFax is best suited to those who want good month-to-month email fax value with optional global faxing. Mac Email users will be glad to know SRFax works great with it. Business users will appreciate SRFax's reliability and scalability. And SRFax has an excellent Junk Fax policy. It never charges you for incoming faxes that you tag as Junk. Anyone in the health care profession will appreciate how easy HIPAA compliance can be with SRFax.
Why I like it: Nextiva Internet fax offers the best annual discount around, which is 45% off! A mere $4.95 a month (if you pay for a year) provides 5 email users with 500 combined incoming and outgoing faxes. Its regular month-to-month price is $8.95, isn't bad either. Nextiva's Internet faxing packages are customizable, and you can port existing fax numbers. Nextiva's corporate plan allows for a whopping 3,000 pages for as low as $29.95 a month. Nextiva's overage page fee is a mere 3¢ within the USA. Copies of all sent and received faxes are accessible from any smart phone or anywhere email is available. Faxes may be stored online indefinitely. Nextiva has two other plans worth mentioning which are a 1,000 page plan at $12.95 and 3,000 page plan at $29.95.
Who should use Nextiva: Nextiva Fax has the lowest page price I've found at 1¢/page. At $4.95 a month for 500 pages, it is ideal for anyone seeking the best annual price. Because Nextiva offers a reliable Internet fax service with lots of power and a high degree of customizability, it is also attractive to large, established companies.
MyFax Review: I Use MyFax, Fax Free to 40 Countries
Why I like it: I send and receive faxes regularly via email and like MyFax's simple online interface. The best MyFax monthly rate for 300 sent and received faxes is $8.33 (if you prepay for the year), which is just 2.8¢ per page. Overages are a dime. The plan includes 5 email addresses and up to 9 recipients. I'm not billed for blocked calls. MyFax works with Internet Explorer, Firefox and Chrome and supports 178 file formats and supplies a free plug-in to use with Microsoft Outlook. It also integrates seamlessly with ACT so everything dealing with customer-related issues is handled by a single application. The company has local numbers for about 30 states, mostly around major population centers. Toll-free fax numbers are available in the USA , Canada and the UK. MyFax also offers a free faxing zone including 40 Countries in Europe, N. American and Asia. It has also expanded its international faxing area and has reasonable rates. MyFax works with smart phones and security is protected by SSL encryption. And HIPAA compliance is not an issue. The knowledge base has FAQs, contact information and video tutorials. Since MyFax was acquired by J2 Global in 2011 its phone support has slipped, but fortunately answers to most questions can be found online. MyFax has experienced several outages during and after its transition to J2.
Who should use MyFax: Anyone seeking a fax platform with a comprehensive and straight-forward online interface. The price is hard to beat considering you can fax free to 48 Countries. And you get compatibility with 178 formats and major email clients.
Why I like it: With over 11 million users, eFax is the world's largest Internet faxing company. It offers local fax numbers across the globe as well as toll-free numbers. Two best plans offered by eFax include eFax Plus and eFax Pro, which are designed for individuals or companies and are HIPAA compliant. The monthly cost for eFax Plus is $14.13 (if you pay annually) and includes 150 inbound and 150 outbound fax pages. Any sent or received faxes over the limit costs 10¢ a page within the USA or Canada. International rates apply for faxing outside North America. For a few more dollars ($19.95, discount available and two free months), you can purchase eFax Pro, which includes 200 pages sent and 200 received. eFax's feature set is first-rate, making faxing quick and convenient. A large set of file types can be faxed via the Web or email including Microsoft Office documents, PDFs and TIFFs. eFax has seamless integration with email clients, including Outlook, permitting faxes to be sent and received as attachments. There is a digital signature feature (essential for some people these days) and an eFax mobile app for the iPhone, allowing you to send and receive faxes using your phone's built in camera. And eFax offers lifetime storage of all your fax documents via the Internet. The online help section is comprehensive. The FAQs, the user guide and help section are thorough and comprehensive. There is also direct tech support via email and phone and a live sales chat that works well.
Who should use eFax: eFax is for people who require digital signatures or HIPAA compliance. eFax's online interface is intuitive and straightforward, allowing you to navigate your account easily. However, eFax may not provide as much value as some email fax competitors, especially if you're a heavy fax user. But efax does offer the best international coverage and very nice iPhone and Android Apps.
Why I like it: RingCentral offers plans from 500 to 10,000 monthly pages (combination of outgoing or incoming faxes). Assuming you pay annually, 500 pages costs as little as $7.99 a month with 30 email fax users included. Otherwise, it's $9.99, which is still a good value. The best value is 10,000 fax pages at only $39.99. If you'd like to sign up to this plan, please call RingCentral sales directly at (800) 591-4049. RingCentral supplies comprehensive coverage of local fax numbers for incoming faxes. If you prefer a toll-free fax number, don't worry they provide it at no extra charge.And you can port over your existing fax number. Overage pages costs only 6¢ within the USA and Canada. International rates apply for faxing outside North America. With RingCentral's unlimited Internet fax storage feature, you can rest easy about accessing faxes, anywhere, anytime. RingCentral is easy to use, but it offers many features advanced users will appreciate. If you ever get stuck, FAQs, live chat and 24/7 customer service are outstanding. I had no trouble interfacing RingCentral fax with Microsoft Office and Outlook. It's a breeze to fax from Windows or a Mac — via the Web or email — in up to 50 formats. RingCentral offers comprehensive spam protection and Apps for iPhone, Blackberry or Android SmartPhone.
Who should use RingCentral: Anyone who sends or receives a combination of up to 500 - 10,000 pages/month and faxes domestically or internationally. People seeking a simple yet reliable email fax service with plenty of options for advanced users, uncomplicated online interface and top-notch customer service.
Note: Free fax services do NOT keep a log or store your sent faxes; hence, if a fax confirmation is extremely important, you may wish to consider using a low-cost paid service or signing up to one of the many free trials. There is no way to know if your emailed fax confirmation will be deleted by a spam filter or misplaced in a spam folder somewhere. Whenever possible, I'd send a test fax first.
BestFreeFax.com is a reliable free Internet fax service without any hidden gimmicks. You may send two, fourteen-page, faxes totally free — without ads being inserted into your fax document! Yes, that's nearly thirty pages of free faxing to any destination in the Continental 48 United States, Canada or Hawaii. BestFreeFax.com is easy to use and very reliable. Users always receive an email confirmation with every fax. If you need to send multiple attachments, access to online fax logs or receive the occasional fax, you may want to consider SRFax's $3.29 plan or GreenFax's $25 prepaid plan that never expires.
MyFax now offers a free service that allows users to send a fax to over 40 Countries. The only catch with MyFax Free is that it requires users to verify their email address before sending the fax. Give it a try and let me know what you think.
GotFreeFax is new and allows you to send a three-page Internet fax within the US or Canada without ads appearing on the cover page. Users may compose an Internet fax by attaching a file or entering text via a web interface. The question is what does the Free Fax service not include that the premium service does?According to GotFreeFax's Website, its Premium Pay-Per-Fax service offers priority delivery, encrypted connection and technical support. User can send 10 fax pages for 98¢, 20 pages for $1.98 and 30 pages for $2.98. GotFreeFax promotes its own paid-fax service and advertises other companies such as RingCentral, which confuses me. I'm seeking feedback from folks who have tried GotFreeFax's free Internet fax service.
The following information is taken from David Berger's book, The Cheapest Way to Make Phone Calls, Send Fax or Use the Internet (which is available free of charge for download).
The Internet Multicasting Service, TPC.int, is a non-profit organization operating a free email fax service. It relies on volunteers from the U.S., Australia, Canada, Denmark, Germany, Greece, Hong Kong, South Korea, New Zealand, Portugal, Sweden, Taiwan, and the United Kingdom, who maintain fax servers in their particular areas, so all phone calls to fax machines are local.
FYI, document number RFC1530 states TPC.int invented Remote Printing (ie, email fax or Internet fax) back in 1993. Since TPC.int relies on volunteers, the reliability is questionable.
To send a free email fax to someone, first create the email message. Use the following address. Replace the italicized variables with the actual person's name and phone number, but keep the punctuation and underline intact
Note that the fax number is one continuous string of digits, and it must include the 1 and the area code, even if the fax is just being sent across town. TPC.int's free fax service automatically sends you an email confirmation either stating that the fax transmission was successful or did not go through — probably because there is no local fax server in that area.
Here's a short list of areas covered by the TPC.int fax network: Canada and the United States (+1); Botswana (+267 total coverage); South Africa (+27); Greece (+30); The Netherlands (+31 total coverage); Bulgaria (+359); San Marino (+378 total coverage); Ukraine (+380); Yugoslavia / Serbia and Montenegro (+381 total coverage); Croatia (+385); Italy (+39); Romania (+40); United Kingdom, Isle of Manx and the Channel Islands (+44 total coverage); Sweden (+46 total coverage); Germany (+49); Honduras (+504); Nicaragua (+505 total coverage); Cuba (+53); Brazil (+55); Australia (+61); Indonesia (+62); New Zealand (+64); Singapore (+65 total coverage); Hong Kong (+852 total coverage); China (+86); Taiwan (+886); Turkey (+90); India (+91); Sri Lanka (+94 total coverage) and Lebanon (+961 total coverage).
Based in France, FreePopFax allows you to send a free Internet fax anywhere in the US, Canada and 45 other countries. FreePopFax is supported by sponsored ads appearing on the cover page each fax. Since you don't know what ads will be displayed, I'd be a bit cautious. Users may compose a free Internet fax by attaching a file or entering text via a Web interface.
Like FreePopFax, FaxZero is supported by ads appearing on the cover page of each Internet fax; therefore, I'd advise caution. Users may compase and send an Internet fax by attaching a file or entering text via a Web interface. If you pay $1.99, you can have the ads removed. FYI, J2 Global Communications, parent company of eFax, filed suit against the owner of FaxZero for patent infringement (court case number 4:08-cv-04469-WDB).
FaxItNice permits you to send a free Internet fax anywhere in the US, which normally costs $5.00 (using FaxIt Once plan). FaxItNice's free Internet fax service requires you to create an account and secure a free fax token. Additionally, FaxItNice's paid email fax plans are unclear and seemingly expensive. For example, its No Monthly Fee Plan cost you $20 to establish an account, plus $19.99 set-up fee and then it costs 75¢ to receive and 18¢ to send a fax page.
Note: A reasonable effort was made to verify that the information above is up to date and accurate: however, due to the nature of the Internet and the fact that faxing services change often, no guarantee is implied or intended. Read Full Disclosure.